I'm a BFA graduate, passionate about helping brands communicate their stories through design!
I'm a BFA graduate, passionate about helping brands communicate their stories through design!
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Algonquin College
Student Application Portal
Overview
A team project part of our post-graduation program at Algonquin College, we worked on improvising UX of student application portal.
Introduction
The application process varies for international and domestic students, often involving a third party, and can lead to uncertainty and delays, with applicants requesting a standardized process.
My Role
UX Designer
UX Researcher
Tools
• Figma
• Miro
Responsiblities
• User Research
• User Interviews
• UI Design
• Wireframing
• Prototyping
Team
Myself, Noha, Luna, Jay
Duration
4 months
Problem Statement
We aimed to redesign the existing application portal to make it more user-friendly, easy to navigate, and provide comprehensive information about the programs offered by the college.
Goals and Solution
The research aims to focus on understanding students’ needs and challenges to help design a solution that optimizes the application experience for Algonquin College's future students.
Research Process
01 Research Objectives
To identify primary users, analyze their application journey, understand the process at Algonquin admissions department, and learn about user pain points with respect to the process, application portal usage, and access to the right/required information.
02 Research Methodologies
Our team used a qualitative approach with a semi-structured interview protocol, conducted in-person at the design lab at Algonquin College.
03 User Personas
04 Empathy Mapping
We used empathy mapping to gain a deeper understanding of the user's perspective, emotions, and motivations while interacting with the application portal to improve the experience.
Design Recommendations
The recommendations include providing a preliminary timetable, an organized program webpage, an opportunity to connect with alumni, detailed information about fees and payment schedule, inclusive and clear language for portfolio requirements, and regularly updating the system, particularly for waitlists.
Rethinking Algonquin College Application Process
Based on participant feedback, recommendations include improving the notification system to be more interactive, highlighting the career advisor service, and giving more exposure to program content to reduce uncertainty and boost confidence in the process.
More Updates Coming Soon...!